Pushing Performance to New Levels

Whether it’s over the phone, electronically through email, or face to face, we deal directly with each and every one of our customers. It is the mission of the Customer Resource Center to gain a full understanding of the expectations and requirements of each customer in order to quickly and effectively respond to all inquiries – big or small – from direct problem solving to processing orders, completing forms and fulfilling requests.

Our Customer Service representatives are trained to:

Organize workflows to meet our customers' specific time frames

Direct requests and unresolved issues to the designated resources

Manage customer accounts of all types and sizes

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Contact us and our Customer Service team to see how Next Press can help your business.